CRM & Help Desk Support Specialist

Quincy College
Full-time

- Utilize Microsoft SQL Server daily to pull, clean, and analyze data for reporting and insights
- Design and develop Power BI dashboards and reports to provide actionable insights for leadership decision-making
- Support the integration of Salesforce CRM for a college, assisting with data migration, process optimization, and system adoption
- Write Python scripts to extract and process data from various sources (Canvas, Jira, security software) and integrate results into Power BI visualizations
- Provide IT support by troubleshooting and resolving technical issues, ensuring smooth operations across systems
- Collaborate with cross-functional teams to ensure accurate data flows and reporting across multiple systems

Information Systems Specialist

Quincy College
Part-time

- Developing Python scripts to automate tasks, managing student data using Jenzabar (JICS) daily, working with the catalog to ensure accurate course listings, and utilizing Microsoft SQL Server for data management.
- Providing in-office IT support, using Jira for ticket management, configuring Windows settings and applications with a 100% success rate, troubleshooting technical issues, and maintaining an organized workspace, contributing to a 20% increase in team productivity.

IT Application Developer Intern

Analysis Group
internship

- Contributed to the development of a Python script aimed at automating routine IT tasks, seamlessly incorporating it with React and Node.js to enhance efficiency and create a more user-friendly interface.
- Utilized Microsoft Graph for testing purposes, expanding proficiency in cloud computing and modern IT solutions.
- Supported computer builds, configured Windows settings and applications, achieving a 100% success rate.

Full Stack Software Developer Intern

Wentworth Institute of Technology (WIT)
Internship

- Conducted in-depth research and developed an Adaptive Quiz portal for undergraduate course preparation
- Led a 3-member team, provided 20+ feedback instances, leading to a 20% improvement in team productivity
- Achieved 100% task completion, expedited a project phase and reduced the timeline by 10%
- Implemented both Front-end and Back-end components, incorporated AI capabilities to enhance functionality

Backend Software Developer Intern

AutoServe
internship

- Engineered a serverless backend system incorporating Next.js, integrated Stripe API with AWS, and improved system functionality by 20%
- Designed and implemented solutions for 5+ problems, boosted system performance by 15%
- Adapted to and thrived in an Agile development environment, delivered 5+ stories on time
- Leveraged guidance from senior programmers to enhance coding proficiency, and added 5+ efficient coding techniques

Data Management and Multimedia Specialist

Goldfish Island
Part-time

- Achieved proficiency in Python and WordPress, engineered a system that accurately uploads over 100+ products weekly.
- Acquired skills in operating DSLR camera, Final Cut Pro, Adobe Lightroom, Slack, Trello, enhancing multimedia capabilities
- Led a 9-member team, onboarding 7 new hires, and efficiently resolving 20+ concerns from customers and staff.

Self-directed Learning Center staff

Bunker Hill Community college (BHCC)
Part-time

- Assisted 100+ students, clarified rules, distributed tests, and addressed inquiries, resulting in improved satisfaction
- Collected exams from 100+ students following strict procedures, ensuring confidentiality
- Graded 100+ Math and multiple-choice tests, maintaining high accuracy and consistency